Policies & Shipping

Free Local Pickup

Contact less local pickup is available in Winnipeg, Manitoba, Canada. After placing your order and selecting free local pickup we will email you to arrange a time and day that is convenient for you. Further pickup instructions will be emailed before pickup date.

Canadian Shipping 

Lettermail

Orders of up to and at $39.99 have the choice of shipping via Lettermail for a flat rate of $6. Lettermail can take 2-3 weeks on average to arrive, and sometimes longer, especially with Covid and delays with Canada Post. Please keep this in mind as you place your order. There is NO tracking on letter mail packages.

Standard Shipping

For orders over $40 or if you choose at checkout, packages are sent via standard shipping for a flat rate of $12.  Tracking number will be emailed to you when your item has shipped. All Long Sleeve Tops require Standard Shipping. 

If shipping alternatives are needed, please contact me so we can make a solution for you. 

U.S.A. Shipping

Orders to the United States are shipped for a flat rate of $20. Tracking is included and will be emailed to you once item has shipped. There may be customs and duties after purchase before your item is delivered or at delivery. These charges are not the responsibility of Ginger Toad Handmade.

RETURNS

All items are final sale. If you require assistance in choosing a size please contact me and we will help as best I can as there are no refunds or exchanges. 

If there is an issue with an item you purchased please contact gingertoadhandmade@gmail.com and we will work with you to resolve it as soon as possible. Issues must be addressed with in two weeks of order or will be considered responsibility of the buyer. Any damages or delays due to shipping as well as lost items are not the responsibility of Ginger Toad Handmade.